What is covered by your after-sales support?
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- Issue Time
- Oct 16,2026
Every figure passes three inspection checkpoints before sealing. If you receive a piece with a manufacturing defect — paint flaws, damaged articulation or a misprinted certificate — report it within 14 days of delivery with photographs and we will arrange a replacement.
14-Day Defect Replacement
Every figure passes three inspection checkpoints before sealing. If you receive a piece with a manufacturing defect — paint flaws, damaged articulation or a misprinted certificate — report it within 14 days of delivery with photographs and we will arrange a replacement.
Response and Resolution Time
Support requests are answered within two business days. Straightforward defect claims with clear photographs are normally approved on the first response, and replacement pieces ship on the same schedule as new orders.
What Is Not Covered
Normal handling wear, display fading from prolonged direct sunlight, and damage caused after delivery are outside the replacement policy. Original packaging should be kept until you have inspected the piece, since it is required to complete a claim.
