FAQ - Frequently Asked Questions
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Frequently Asked Questions
Fast answers to the questions every buyer asks before ordering.
Orders & Pricing
Q: What is your MOQ?
A: MOQ is 1 unit for tower cranes, hoists, screeds, pile drivers and cranes.
Q: What payment terms do you accept?
A: T/T and Letter of Credit (L/C), with error-free LC document presentation.
Q: What trade terms are available?
A: FOB, CIF and DAP. DAP includes professional logistics and over-gauge transport solutions.
Q: How fast do you respond?
A: Within 24 hours, with efficient communication.
Certification & Quality
Q: Do you provide CE certification?
A: Yes - CE plus target-country equivalents such as Egyptian GOST.
Q: How do you ensure quality?
A: Raw material, process and final inspection; trusted component suppliers.
Q: Can I inspect before payment?
A: Yes - video inspection or factory visit in Chengdu.
Customization & After-Sales
Q: Can you customize equipment?
A: Yes - hammers and configurations per geological report; OEM branding.
Q: How is after-sales handled?
A: European depot, online ordering, video-guided replacement.
Q: Do you provide installation guidance?
A: Yes - remote commissioning and operator training.
Delivery & Support
Q: What is your lead time?
A: Typically 30-60 days; we coordinate factories for urgent deadlines.
Q: Which countries do you export to?
A: Egypt, Algeria, Germany, Russia, Vietnam (EPC), LATAM and more.
Q: Do you handle oversized cargo?
A: Yes - over-gauge transport solutions under DAP terms.
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