FAQs
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TEDDY BEAR FAQ
coffee stirrer FAQ

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How do you handle shortages, damages and incorrect paperwork?

Shortages & Quantity Tolerance For coffee stirrers, a +-3% tolerance is normally acceptable because our quantities are calculated by weight, and weight can vary slightly between production shifts. This tolerance is stated clearly in every quotation and order confirmation. Damage Control During Production We make strict controls during mass production, yet an honest 1-3% damage rate may still occur. For wooden cutlery, where cracks or damage of 2-3% are possible, we reduce the rate with automatic machines plus a manual re-check by workers before packing. Document & Paperwork Handling For all shipping and customs documents, we send the draft to you for confirmation before issuing the final version, so that errors in paperwork are caught and corrected in advance.

Do your electronic plush teddy bears contain any coatings or chemicals?

No Coatings, No Toxins Our electronic plush teddy bears are made without coatings and do not contain toxic chemicals. You can confidently put them in the hands of children. Soft & Safe Outer Plush Fabric The outer layer uses soft, comfortable premium plush that provides a warm touch, selected to be skin-friendly and safe for everyday hugging and playing. Eco-Friendly Filling Material Inside, we use safe and environmentally friendly filling such as polyester fiber cotton, which keeps the toy soft, light and safe. Protective Layer Around Electronics The internal electronic components are surrounded by an extra layer of fabric or foam protection, ensuring durability and safety during normal use.

What are the benefits of choosing our factory as your supplier?

Rigorous Quality Control Every order goes through incoming inspection, in-process control and final inspection. We keep damage rates low with automatic machines and manual re-checks, so you receive consistent, reliable products. Factory-Direct Pricing As a manufacturer, we offer competitive factory-direct prices. With our +-3% quantity tolerance policy and transparent quotations, you always know what you are paying for. OEM / ODM Customization We support OEM and ODM development: custom designs, custom packaging and private labels. Tell us your idea and we will turn it into production-ready samples. Fast Sample & Bulk Delivery Quick sample turnaround helps you validate the market fast, and our flexible production lines handle both small trial orders and large-volume shipments. Responsive Customer Service From product selection to after-sales support, our team answers quickly, sends document drafts for confirmation, and treats every client as a long-term partner.